You can refer to our warranty policy here or submit a claim. Until we can see what is happening and evaluate your product physically or via pictures, we cannot say for sure if your item falls under warranty.
No. Please just give us your closest estimate of your purchase date.
Depending on how old the luggage is, we can send out replacement wheels.
Please use contact form.
Your item will likely be repaired if:
If the zipper material sewn onto the bag/garment is coming unstitched.
The slider has fallen off track.
Zipper track is opening after zipping up.
If the zipper teeth have separated from the material, are broken or missing, the zipper cannot be repaired and will likely need a full zipper replacement.
This is not considered a manufacturing defect, therefore, is not covered under warranty. However, please submit a claim with pictures or give us a call as we do have some parts available for sale to enable you to repair your own bag.
In most cases, we can replace the handle bar or send it to you. Regarding the sticky handle, we recommend trying to lubricate it with a silicone-based product.
For a broken handle, please fill out a warranty claim here and we will address as needed.
Please use the contact form and include a picture of the item.
Please use the contact form and include a picture of the item.
We carry most spare parts in stock, and if we have what you need, we'll absolutely ship it to you!
Please fill out a warranty claim here and include the following information:
What kind of backpack buckle is it? Chest or waist?
Whether the buckle is a ¾", 1", 1.5", or 2".
If you are unsure of the buckle size, you can find the size by measuring the width of the webbing the buckle is attached to.
One reason your warranty code may not work in the checkout is due to extra spaces - make sure that there are no spaces in front or behind the warranty code that you enter.
If you are still experiencing problems after this, please give Customer Service a call at 573-303-3100.
Visa
Mastercard
American Express
Discover
Please report any suspected fraudlent Dakine websites to the customer service team. We will quickly investigate and report to our legal team. Typically, these websites will feature deep discounts, no real company information, or no contact phone number/email. Please use contact form.
Monday - Friday 9:00am to 5:00pm CT (Tel. 573-303-3100)
To find an authorized Dakine retailer in your area you can search using our Store Locator.
If you want to order from Canada, please visit our Canadian website: https://www.dakineshop.us/
If you want to order from Europe, please visit our European website: https://dakine-europe.com/eu_en/
If you are interested in our products, then you may be able to order them from your local distributor. You can find our international distributors list here.
We do not produce a printed paper catalog for consumers. You can view all the current Dakine products on this site.
Please use contact form to find out who your local Dakine Rep is.
Getting sponsored by Dakine isn't easy, but it's not necessarily impossible. Please use the contact form and provide social media, resume, photos, accomplishments, and any other information.
If they should have any questions they will reach out to you.
At the time of purchase, your credit card will be authorized for the full purchase amount, and funds will be collected.
Unfortunately, all orders are final and cannot be edited or canceled once placed. Please check all order details before submitting. If you have made an ordering error, please wait until you order arrives, then follow the return process to send back any unwanted items. More info on returns can be found here: https://www.dakine.com.com/pages/dakine-return-policy
Sorry to hear your gear is giving you trouble! Our packs and bags come with a Limited Lifetime Warranty, and outerwear, gloves and wind products come with a 2-year limited warranty. Warranty does not cover wear and tear, but if you believe your product is faulty, please submit a warranty claim at https://www.dakineshop.us/pages/warranty.
Once your order has left the warehouse, we’ll send you a shipping confirmation email. All orders are shipped using FedEx. You will be able to track your order via their website, using the tracking number provided in the shipping confirmation email. Please allow 1-2 business days for your order to be picked, packed and sent out.
Sorry – we don’t ship to PO boxes.
Delivery times vary and more information can be found on our Dakine shipping page here: https://www.dakineshop.us/pages/shipping
If there are any issues with the delivery of an order, such as non-delivery or damage to products, Dakineshop.us must be notified within 14 days of the shipping date or we will be unable to assist with replacement or refund. Please inform customer service by using the contact form or calling.
We’re sorry your purchase wasn’t quite right! To return an item, please click here and follow the instructions. When sending back products, we recommend using UPS or another service provider which allows tracking; we do not take any responsibility for lost packages. All returned items must be in new, unused condition with the tags still attached. Once your package has been received and approved, we will refund your order. If you would like a different size, color or product simply place a new order on the website.
If you can’t find the item you’re looking for on our website, please check with one of our online or local dealers. Alternatively, you can let us know by using the contact form and we can help you find something similar.
Our retail locations can be found here: https://www.dakineshop.us/en-us/dealers
We always love to get your feedback! You can send your feedback directly to us by using the contact form and we will pass on to our designers and developers. Alternatively, you can leave a product review on our website.
Please submit all donation requests by using the contact form. We will review your request and will respond soon.
All Dakine Snow Series packs are equipped with a reservoir sleeve, a hydration hose port, and a shoulder strap hose clip.
This sleeve is sewn into a small stash pocket that rests against the back wall of the pack directly between the two aluminum stays and above the top of the back access pocket. All other Snow Series packs feature a reservoir sleeve permanently sewn onto the back wall of the main compartment.
The Dakine hydration system comes equipped with a 39" hose. If this hose is too long for your intended purpose, you can easily cut it to the desired length. First, empty the reservoir of water. Second, install the hydration system in the pack or bag in which you intend to use it. Third, position hose where you want it. Fourth, pull the bite valve from the end of the hose. Fifth, cut the hose to your desired length with a pair of sharp scissors or utility knife. Re-install the bite valve and you have a custom length hose.
Dakine Pack Washing Instructions
We recommend washing your Dakine backpack by hand in cold water with a mild detergent and soft bristled brush. If hand washing is not going to do the trick, the second option is to use a "front loader" washing machine. This is better because it has no center post for straps to catch on. There is still a chance the straps could catch so place your pack inside a pillowcase or mesh bag before washing. Wash your pack in cold water with a mild detergent on gentle cycle, Do not bleach your pack. Hang to dry in a warm but shady place, the sun could change the color of your pack. Switching the pack from inside out to right side out throughout the drying process is the best way prevent mildew. Damage caused by washing packs or bags will not be covered by warranty.
Remove all wax, dirt, etc, with a non oil-based cleaner.
Layout traction pieces on your board first to determine your personal preference. (All Dakine Traction Pads can be customized by spreading the pieces apart, or in some cases removing pieces)
Trace outline of pad onto surfboard with a pencil
Remove paper backing from pad and apply firm pressure beginning in the center and working outwards.
Allow 24 hours for adhesive to bond before use.
First, determine leash length. This should be approximately the same as your board length
Next, determine thickness. 3/16" comp leashes are popular for ankle to shoulder high surf. 1/4" Kainui Team and Kainui are popular for shoulder to 4 feet overhead waves. 5/16” Kaiunui is recommended for double to triple overhead surf.
Determine best length. We add a little extra length to each bag so that your bag and board length should be the same. (i.e. an 8'0" board will fit in an 8'0" bag) If you are in between sizes, go up to the next length. Determine usage. If you are using your bag for protection while on the roof of your car, or in the back of your truck, one of our Daylight or Knit Series bags may be all the protection you need. For airline travel or more everyday protection, choose one of our Regulator bags. For traveling with multiple boards, consider one of our Traveler series bags with wheels.
I've had the best luck getting stomps off a board by using a plastic putty knife from the hardware store. You can be pretty aggressive with them and still not hurt the finish of most boards. Once you get a corner of the stomp up, you can pull on the stomp with pliers, and use the putty knife at the same time. After the stomp is off there will undoubtedly be some residue left on the board. You can use 'Goof Off' or a similar sticker remover for that. Just try it on a small area first to make sure it doesn't discolor the board (under a binding if you are very unsure).
That tool could really use a full page of explanation with images. It is hard to know where to stop sometimes as there are entire books written on tuning. For this explanation, I am going to assume that you know how to file an edge, and just need tips on how to use the tool. There are good general tuning tips on the internet if you are new to tuning and need more instructions on the basics.
Most of the time, all you want to sharpen is the side edge. The tool can be used to file at a 90 or 89 degree angle. If you are unsure use the 90 degree angle. Sharpen by using short strokes from the tip towards the tail. Rotate the file in its holder 180 degrees to sharpen the opposite edge in the same way (tip to tail). Occasionally (once a year) you may want to file the base edge. If you base file too often, you have to remove base material at the same time to keep the base flat. This is hard to do. Anyway, reposition the file as shown in the JPEG Labeled "Base." Tighten the brass screws if needed to secure the file. The base edge can only be filed at a 90 degrees setting. Use the same tip to tail, short stroke procedure. Repeat for both sides and you are done sharpening. A couple of passes with a stone will polish the edges, and you will want to dull back the tips and tails with a stone a little to help initiate and release from turns more easily.
Using a clean rag and wax remover or citrus solvent, remove oil, dirt, and old wax residue from base. Repeat as desired.
Set tuning iron on a low setting; just warm enough to melt the wax. Drip wax over base using a figure 8 pattern. Iron wax into the base, distributing evenly. Allow cooling to room temperature, scrape off any excess with a plastic wax scraper, and polish with a piece of Scotch Brite abrasive pad. The hot wax should last 3-5 days of average riding. Rub on wax is usually gone in a day.
Unfortunately, we do not have the capabilities to know what you chose as your original combination. To set the combination the tool has to be unlocked.
While pressing in cable trigger, push cable head down, until you hear a click.
Select and set combination by turning dials to numbers of your choice.
Write down the combination, because you will forget it!
While non-leather gloves can be machine washed, leather gloves should be hand washed with light soap and warm water. Gently press out excess water before hanging to dry.
Due to the construction of layered gloves, we don't recommend turning the gloves inside out for cleaning.
When possible, allow gloves to dry out slowly at room temperature, rather than placing them near a heater or in a dryer, as it may damage the materials.
All leather Dakine gloves come with a Nikwax packet to help maintain waterproofing.
Note that Nikwax can occasionally alter the color of the leather, so test it first on a small area before applying to the entire glove.
To apply, spread the Nikwax on the glove like hand lotion, rubbing across all leather areas.
For optimal waterproofing, treat every 30 days, and after washing.
We strongly discourage it and will not warranty any damaged product.
There are two parts to the Posi-Lock buckle. Part A has the Dakine logo stamped on it. Part B is sewn to the harness. Steps to installation:
There are two parts to the Posi-Lock buckle. Part A has the Dakine logo stamped on it. Part B is sewn to the harness. Steps to installation:
Thread the webbing through buckle A. Please note that the Dakine logo should face towards the end of the spreader bar.
The webbing should be threaded from underneath, in the middle slot.
Then thread the webbing from the top, down through the slot next to the Dakine logo.Now slide the curved edge of buckle A through the opening on buckle B.
Once buckle A is completely through buckle B tighten the webbing. This will lead to buckle A sitting flat on top of buckle B.
To achieve an even tighter fit pull on the webbing using an up and down motion.
Once you have gotten the harness as tight as you want, pass the webbing back through the opening on the curved part of buckle B.
Your Power Clip buckle system comes complete with a screw and screw sleeve to secure your spreader bar to the buckle. Decide which side of your harness you want to release the spreader bar from and then install the screw and screw sleeve on the opposite Power Clip buckle. The hole is already pre-drilled and the screw and screw sleeve are located in the key pocket on the back of the harness.
Core Contour:
Select 1 front strap, and tighten inboard screw slightlyTighten outboard screw slightlyAlign the ends of the strap so they are parallelCheck size, and then tighten all the way Note: on the back strap the narrow end faces the nose
Control Contour Pair:
Primarily mounted in "duck" stance Select strap, and tighten inside screw slightly. Tighten outside screw slightly. Align the ends of the strap so they are parallel. Check size, and then tighten all the way.
Vario Contour:
Note: the narrow end of strap faces to the inside. Primarily mounted in a straight line. Select strap, and tighten inside screw slightly. Tighten outside screw slightly. Check size, and then tighten all the way.
Control Contour Footbed:
Lay pads on board, before removing adhesive backing. Move footbed to find optimum stance. Pay attention to placement of toe bar. Peel and stick. Note: footbeds cannot be moved after application.
Vario Contour Footbed:
Lay pads on board, before removing adhesive backing. Move footbed to find optimum stance. Arch support must face the center of board. Peel and stick. Note: footbeds cannot be moved after application.
We strongly discourage it and will not warranty any damaged product.
There are two parts to the Posi-Lock buckle. Part A has the Dakine logo stamped on it. Part B is sewn to the harness. Steps to installation:
Thread the webbing through buckle A. Please note that the Dakine logo should face towards the end of the spreader bar.
The webbing should be threaded from underneath, in the middle slot.
Then thread the webbing from the top, down through the slot next to the Dakine logo.
Now slide the curved edge of buckle A through the opening on buckle B.
Once buckle A is completely through buckle B tighten the webbing. This will lead to buckle A sitting flat on top of buckle B.
To achieve an even tighter fit pull on the webbing using an up and down motion.
Once you have gotten the harness as tight as you want pass the webbing back through the opening on the curved part of buckle B.
Your Power Clip buckle system comes complete with a screw and screw sleeve to secure your spreader bar to the buckle. Decide which side of your harness you want to release the spreader bar from and then install the screw and screw sleeve on the opposite Power Clip buckle. The hole is already pre-drilled and the screw and screw sleeve are located in the key pocket on the back of the harness.
Core Contour:
Select 1 front strap, and tighten inboard screw slightly
Tighten outboard screw slightly
Align the ends of the strap so they are parallel
Check size, and then tighten all the way Note; on the back strap the narrow end faces the nose
Control Contour Pair:
Primarily mounted in "duck" stance. Select strap, and tighten the inside screw slightly. Tighten outside screw slightly. Align the ends of the strap so they are parallel. Check size, and then tighten all the way.
Vario Contour:
Note; the narrow end of strap faces to the inside. Primarily mounted in a straight line. Select strap, and tighten the inside screw slightly. Tighten outside screw slightly. Check size, and then tighten all the way.
Control Contour Footbed:
Lay pads on board, before removing adhesive backing. Move footbed to find optimum stance. Pay attention to the placement of the toe bar. Peel and stick Note: footbeds cannot be moved after application.
Vario Contour Footbed:
Lay pads on board, before removing adhesive backing. Move footbed to find optimum stance. Arch support must face the center of the board. Peel and stick Note: footbeds cannot be moved after application.